FAQS
Have questions about what it’s like to work together? Check out these frequently asked questions. If you don’t see your question here, click here to get in touch.
Most Frequently Asked Questions
-
Unfortunately, Sage & Shadows Counseling only offers online telehealth sessions for new and existing clients. Telehealth sessions are secure, confidential, and convenient for clients in Corpus Christi, San Antonio, and across Texas.
-
-
New clients who:
want to use an insurance that I am out-of-network with for individual therapy, or
would like to use insurance benefits for couples/relationship therapy
are responsible for covering the out-of-pocket rate for the therapy session.
Many insurance plans offer reimbursement benefits for seeing out-of-network providers. To help make this process easier, I have partnered with Thrizer, a payment application that handles the reimbursement process for you.
How Thrizer works:
I will send an email invite to set up your Thrizer account.
You will add your insurance information and preferred payment method to the account.
We will review your out-of-network benefits and estimated out-of-pocket responsibility. You may need to contact your insurance provided to clarify any questions you have.
I will use Thrizer to charge for our sessions if you have out-of-network benefits.
You can choose to only pay your out-of-pocket responsibility (Thrizer Pay) or pay in full and wait for your reimbursement (OON Pay).
Using out-of-network benefits may put your care at risk of being reviewed by insurance and requires a diagnosis that becomes a part of your permanent healthcare record.
-
Payment will be processed automatically within 24 hours using the card on file.
If you are using insurance, copays or coinsurance amounts will be collected via Headway after billing the service.
If a payment fails, I will attempt to contact you. If I am unable to reach you, your session will be canceled and rescheduled.
-
I have a 24 hour cancellation policy. If you cancel within 24 hours of your appointment or “no show”, you will be charged for the full session fee to your card on file.
Compliance
-
Health Care Request Records
For new and existing clients, please submit a records request via the portal.
For past clients and non-clients, please submit a records request via email.
A signed Release of Information must be on file before any records can be released. Administrative charges may apply.
For assistance, please email: hello@sageandshadowscounseling.com
-
Good Faith Estimates
Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you.
For more information, please visit: https://www.cms.gov/nosurprises
We love hearing from you!
We love hearing what’s working well! If you’ve had a great experience and want to share it with others, feel free to leave a review on Google or reach out directly via email: hello@sageandshadowscounseling.com
Other Frequently Asked Questions
-
Online therapy sessions provide the same compassionate, confidential space as in-person counseling, offering flexibility, safety, and connection from wherever you are in Texas. Whether you're in Corpus Christi, the Coastal Bend, or across Texas, therapy comes to you while you’re curled up in your living room.
Before each session, I’ll send a secure, HIPAA-compliant video link. All you need is a stable internet connection and a quiet, private space where you feel safe to speak openly. This is your time and you deserve to feel fully present in it. -
There’s no rush and no pressure in our first session. We’ll take time to settle in, walk through how therapy works, and begin shaping your goals. I’ll review your intake information, talk through session structure, and answer any questions you have.
We'll gently explore your present challenges, past experiences, and hopes for healing, then we can co-create a therapy plan that feels personalized and supportive. We move at your pace, always with care and intention. -
That question is for you! I empower my clients to lead the way in their treatment journey. I will follow your lead when it comes to frequency of sessions, duration of treatment, and individual goals. I will offer supportive guidance along the way.
Due to my relational style of therapy, it’s not uncommon for my clients to stay with me for a year or more, and many return in the future when something new arises. My goal is to offer what you need, when you need it, and that’s totally different for everyone.
-
I offer limited evening spots. Sage & Shadows Counseling is not open on the weekends.
-
Yes, I reserve a limited number of sliding scale spots for clients who may need financial flexibility. If this feels like something you’d like to explore, let’s talk about it during your free consultation. Your access to care matters, and I’ll do my best to support you in finding something sustainable.
-
Unfortunately, Sage & Shadows Counseling cannot provide emotional support animal letters due to the specialized training required.
-
If you or someone else is in immediate danger, experiencing a mental health crisis, or unable to stay safe, do not wait for a counseling appointment. Please contact one of the following immediately:
Call 911
Go to the nearest emergency room
Call or text 988 (Suicide & Crisis Lifeline)
Call the Coastal Bend Crisis Line: 1-888-767-4493
Corpus Christi Medical Center Bayview – Behavioral Health Emergency Services: 361-694-1234
Your safety is the top priority.
-
Sage & Shadows Counseling is not a crisis center and does not provide emergency crisis intervention or on-call counseling. While we can help you process crises during scheduled sessions, immediate crisis support should be handled through emergency services or crisis hotlines.
Click here to view crisis and community resources.